Refund Policy

Last Updated: July 11, 2026

This Refund Policy governs all purchases, subscriptions, and credit transactions made on TenFlash AI, a service operated by Next Spacey LLC. By purchasing a subscription, pay-as-you-go credits, or any other service on our platform, you explicitly agree to the terms outlined in this policy.

1. General Rule: No Refunds

Due to the immediate access to digital services, computational resources (GPUs), and third-party AI APIs costs incurred by us the moment you use our Platform, all payments for subscriptions and credits are generally NON-REFUNDABLE.

Once a purchase is made and credits are added to your account, the transaction is considered final, except under the highly specific conditions outlined in Section 4 below.

2. No Refunds for "Automatic Renewals"

Our subscription plans are set to automatically renew at the end of each billing cycle (monthly or annually) to ensure uninterrupted access to the Service.

We do NOT issue refunds for automatic renewals resulting from a user's failure to cancel their subscription in time.

This includes situations where you: - Forgot to cancel your subscription before the renewal date. - Were unaware that the subscription was set to auto-renew. - No longer needed the Service but failed to process the cancellation through your account dashboard.

How to Cancel: You are solely responsible for managing your subscription. You can cancel your auto-renewal at any time by navigating to your Account Settings -> Manage Subscription (Stripe Portal). Canceling prevents future charges, but does not refund charges already processed.

3. No Refunds for Subjective Dissatisfaction (AI Outputs)

Artificial Intelligence (AI) rendering and generation is an experimental and unpredictable technology. The quality of the outputs depends heavily on the quality of your inputs (photos, sketches) and the prompts you provide.

Refunds are STRICTLY NOT GRANTED based on subjective dissatisfaction with the results produced by the Service.

We will not grant refunds for: - Dissatisfaction with the aesthetic style, realism, or quality of the generated renders. - Results not matching your personal or professional expectations. - Misunderstanding of how to use the AI tools or how to write effective prompts. - Subjective opinions that the output is not useful for your specific project.

By using the Service, you acknowledge that AI generation involves trial and error, and every generation action consumes computational credits regardless of the final visual outcome.

4. Exceptional Circumstances (The 48-Hour Rule)

We may offer a strict, limited refund window for first-time buyers under the following precise conditions:

• Subscriptions: You may request a full refund within forty-eight (48) hours of your initial subscription purchase, ONLY IF ZERO (0) CREDITS HAVE BEEN USED. If you have generated even a single render or used a single credit, this refund window is immediately voided.
• Pay-As-You-Go Packs: You may request a refund within seven (7) days of purchasing a one-time credit pack, ONLY IF FEWER THAN TEN (10) CREDITS HAVE BEEN CONSUMED. If you have used 10 or more credits, the sale is final.
• Technical Outages: If a verified, prolonged failure of our servers prevents you from accessing the Service entirely for more than 48 consecutive hours, we may, at our sole discretion, grant a prorated refund or restore lost credits.

5. Chargebacks and Disputes (Zero Tolerance)

We monitor our systems meticulously. If you consume credits and subsequently file a fraudulent chargeback or dispute with your bank or credit card company without contacting us first, this constitutes a material breach of our Terms of Service.

Filing an unwarranted chargeback will result in the immediate, permanent ban of your account, forfeiture of all remaining credits, and potential legal action or reporting to fraud-prevention databases.

6. How to Request a Refund

If you believe you meet the strict criteria for a refund under Section 4, please submit your request to:

Email: [email protected]

Please include: 1. The email address associated with your account. 2. The date of the transaction. 3. A brief explanation of the request.

*Approved refunds are processed back to the original payment method (via Stripe) and may take 5 to 10 business days to appear on your bank statement.*